Universal Billing Policy
This policy governs the way in which iFuseHosting bills its users and deals with billing issues.
This document is not exhaustive, and iFuseHosting reserves the right to add, amend, delete, change or otherwise edit its terms without prior notice to existing or potential users.
Complaints regarding any user's abuse or violation of this policy should be sent to abuse@ifusehosting.com, or using the online contact form.
STATEMENT OF BUSINESS, CORPORATE AND BRAND OWNERSHIP
iFuseHosting is a trading and brand name of iFuse Hosting Limited ("the parent company"), with regard to its web hosting services. The parent company's registered office address is BLM Salisbury House, London Wall, London, EC2M 5QN. Its registered company number is 07063214.
iFuseHosting's services, web site, communication, brand image and intellectual property are the property of iFuse Hosting Limited only. The employees of iFuseHosting are the responsibility of iFuse Hosting Limited only when trading and/or representing the company.
iFuse Hosting Limited's web hosting services and brand shall therefore, in this document and in the service, be referred to as 'iFuse Hosting'.
INVOICING
Users of iFuseHosting's Linux Hosting, Windows Hosting, Reseller Hosting, Dedicated Hosting and Management Services are to be invoiced prior to or on their billing date.
The billing date is the day of the month which they signed up to use the service on - this recurs in either monthly, quarterly, bi-monthly or an annual term, depending on which the user has selected. Invoices are sent via email to the user's registered email address. It is the user's responsibility to keep this email address updated.
PAYMENT
Payment of an invoice must be received on or before the due date listed on the invoice. Payments must be processed through our online billing system at http://clients.ifusehosting.com. If users have any queries about paying through the online billing system, they must contact iFuse Hosting Support.
The billing date is non-negotiable, as is the billing amount.
iFuseHosting accepts the following payment methods:
- PayPal;
- Credit Cards Visa, MasterCard, AMEX, Discover (through WorldPay, PayPal and Google Checkout);
- Debit Cards Switch, Maestro, Visa Debit, Solo (through WorldPay, PayPal and Google Checkout);
- Bank transfer;
- Cheque with a guarantee card (payable to iFuse Hosting LIMITED).
MISSED PAYMENT ACTION
If a user does not pay on the listed due date, the following action by iFuseHosting will occur:
- 1st day of surpassing due date - Services to the user are suspended;
- 7th day of surpassing due date - Services to the user are terminated without backup;
- 10th day surpassing of due date - A final notice is sent to the user;
- 35th day surpassing of due date - iFuseHosting will hand over the balance to a collection agency who will collect the funds from the users' registered address.
FEES
Returned Cheque
iFuseHosting will charge a £10.00 administration charge to a user if their cheque is returned by its bank uncleared.
Chargeback Fee
In the case of a client forcefully reversing a transaction, iFuse Hosting will charge a £20.00 administration fee.Late Payment Fee
iFuseHosting will charge a 10% of invoice value fee when a balance is not paid on the due date. If the balance is handed over to a collection agency, iFuseHosting will charge a £20.00 administration fee. The collection agency will also charge their fees.
Bank Wire Transfers
iFuseHosting does not charge an amount for bank wire transfers. However, customers whose bank accounts do not reside in the United Kingdom of Great Britain and Northern Ireland may be charged a fee for the transfer by their bank or processor.
Reactivation
If a user does not pay their balance on time, after the 6th day of late payment, a reactivation fee of £5.00 may be charged.
Using iFuseHosting's Services to send unsolicited mail
Acharge of £0.20 per unsolicited email will be charged to the user and a £100.00 administration fee. The user's account will also be cancelled with immediate effect and the user will be banned from the iFuseHosting network. Sending unsolicited mail through our network is a direct violation of the Terms of Service governing it.
Platform Change
If a user wishes to change their account from Linux to Windows or Windows to Linux, a transfer fee of £25.00 will be charged.
Unreasonable Support / Administration Request
As per the Service Level Agreement, there are certain fees for various aspects of the iFuseHosting support service which are not covered by the free support. For more information, see the Service Level Agreement.
All fees will be added to an invoice and despatched after the action.
CANCELLATIONS
iFuseHosting assumes that a user still wishes to utilise their account and invoices a user as such until they cancel their account.
Requests of cancellations must be sent to the billing team through the support desk 3 working days prior to the billing date. If the request is not sent prior to 3 working days of the billing date, the invoice will still be effective.
Cancellation does not relieve the user of paying their current balance. If a user cancels their account and does not pay their current balance within 14 days, the balance will be handed over to a collection agency.
REFUNDS AND 30-DAY MONEY BACK GUARANTEE
Every iFuseHosting service with the exception to Dedicated Servers and Domain Names are covered by a 30-day money-back guarantee (from the date of signup).
If a user has a significant reason to believe iFuseHosting are to blame for poor standards of service (iFuseHosting will be the sole arbiter as to what constitutes this), within 30 days of their signup date, they can request a full refund, without domain name and any and all licensing charges. If the refund is approved, the funds will be returned immediately. The user's account will be terminated immediately after the refund.
On request of a refund outside of the 30-day money back guarantee, iFuseHosting may see it fit to refund users. However, this will be left at iFuseHosting's sole discretion.
PRICE CHANGES
iFuseHosting reserve the right to change any of their service pricing without prior notice to users. Any price changes will become effective on the next billing date.